We're here to help
Questions, trouble recording, or anything else — a real person reads every message.
Contact us
Email support@emberstorytime.com and we'll get back to you within one business day.
Common questions
How do I invite a grandparent to record?
From your family settings, choose Invite a Family Member and share the link by text or email. They can accept the invite and start recording from any desktop browser without downloading anything.
My recording stopped partway through. Is it lost?
No. Ember saves every completed page as you go. Sign back in and you can resume recording from the last page you finished.
Where can I record stories?
Recording works in the Ember app for iPhone and on desktop Chrome, Edge, and Firefox. Listening works everywhere, including phones and tablets.
Who can hear our recordings?
Only members of your family space. Recordings are never public and we never use them for anything other than playing them back to your family.
How do I manage or cancel my subscription?
Go to Settings, then Billing, and choose Manage Subscription. You can change plans or cancel anytime, and you keep access through the end of your billing period.
How do I delete a recording or my account?
Parents can delete any recording from the bookshelf. To delete your entire account and all data, email us and we will take care of it promptly.
Looking for our policies? Read the Privacy Policy or Terms of Service.